Volunteer Contact Centre Assessor
Opportunity: Volunteer Contact Centre Assessor To provide an efficient assessment of client’s advice needs, on the telephone, by email and web chat in our Contact Centre. Complete an initial assessment and use our advice framework to progress the client journey. To help influence government and other organisation about how their decisions affect the clients we support by contributing to our Research and Campaigns agenda. Recording information about the assessment in an accurate and timely manner, setting expectations and establishing what the client’s needs (not wants) to progress their advice journey. Signposting and referring clients effectively. | |
Requirements: To successfully complete the induction and probation process, attend training courses as identified by your line manager, attend staff meetings where requested. Work cooperatively with colleagues and encourage good team work . | |
Location : Dudley Office Stone Street DY1 1NP | |
Hours: Minimum Commitment: 2 days a week (Monday, Tuesday, Thursday) for a minimum 9-month commitment after training | |
Expenses: Yes | |
DBS: You will need to provide 2 references |