Category: Support

15th Wolverhampton Scouts

Hope Family Centre

Opportunities: (including brief role description)Digital Champion

To help residents take advantage of being online and enjoy the benefits the internet offers such as saving money, being in touch with friends and family and searching for jobs. The role is to: Meet residents within the community on a weekly basis to enable them to access digital devices such as tablets and personal computers; Help build residents confidence and self-esteem with using digital technology; Keep a good record of your work including reporting verbally to a supervisor and completing relevant forms; Adhere to Hope Community Project’s policies and procedures at all times especially with regard to safeguarding vulnerable people; Attend induction and training sessions delivered by Hope Community Project or another approved provider  

Requirements/ Skills sought
Ability to use computers & IT equipment; understand the needs of a diverse community; confident to teach digital skills in a friendly and supportive manner; an excellent listener, empathic, caring; patient reliable and respectful of confidential information; a positive attitude; can remain calm in challenging situations; ability to keep notes and report back to staff and manager; good verbal and written communication skills; a commitment to equal opportunities and and discriminatory practices; approachable, mindful, non-judgmental and a good sense of humour.

Telephone Befriender

Hope Community Project offers a telephone befriending service to older/vulnerable residents in the community. This role involves making a weekly call to chat, reassure and identify any concerns raised. You will:
• Make telephone calls to assigned contacts
• Record details of call on Telephone Log sheet
• Contact befriending coordinator, as required to raise any concerns
• Email Log sheet to befriending coordinator
• Adhere to policies and procedures at all times especially regarding safeguarding vulnerable people.
• Complete on line safeguarding training

Requirements/Skills sought
You will need: to be an excellent listener, empathic, caring, patient, reliable and respectful of confidential information; a positive attitude and remain calm; some understanding of the impact of isolation; Good verbal and written skills; an ability to keep notes and report back as required; to be approachable, mindful and non-judgemental; a commitment to equal opportunities and anti-discriminatory practice.

Hours:Depends on role
Location/Address:Home based
DBS Check:Yes – clear
Other information:Applications are subject to satisfactory references. The Hope Community seeks out and supports vulnerable families and the wider community in Heath Town, Wolverhampton.  

WVSC Social Prescribing

Opportunities: (including brief role description)Volunteer Telephone Befriender

To provide positive social interaction for Social Prescribing clients who are socially isolated through regular weekly phone calls. You will: Make regular phone calls on a weekly basis with clients allocated by Social Prescribing Link Worker; Provide some positive social interaction through phone calls; Undertake basic recording and share monitoring information with Link Worker about the calls; Pass on any concerns or identified support needs to Link Worker  

Requirements/ Skills sought:
Good listening and communication skills; ability to understand and act within the boundaries of the role; person centred approach, client led;  open-minded and non-judgmental; pleasant, approachable, welcoming; enthusiastic, reliable and committed; open to learning and able to reflect on experiences; commitment to WVSC policies and procedures including confidentiality and equal opportunities.  

IT Support Volunteer Role

To offer support and practice for Social Prescribing (SP) clients using IT skills, and offer positive social interactions for them. You will:  Make regular weekly contact with clients allocated by SP Link Worker using phone and internet based apps such as WhatsApp and Zoom; Liaise with the organization, Access to Business, about input already given and areas of focus for IT practice; Provide some positive social interaction alongside the IT support led by client’s needs and wishes as to the level of interaction.  

Requirements/ Skills sought:
Good working knowledge of IT applications i.e. Zoom and WhatsApp; good listening, communication and problem solving skills; person centered approach, client led; ability to patiently explain and encourage use of IT applications; open-minded and non-judgmental; able to understand and act within role boundaries; pleasant, approachable, welcoming; enthusiastic, reliable and committed; open to learning and able to reflect on experiences; commitment to WVSC policies and procedures including confidentiality and equal opportunities.
Hours:Mutually convenient times for client and volunteer – remote support
Location/Address:Home based – remote support
DBS Check:Yes – clear
Expenses:Yes, as necessary
Other information:Induction provided, full training, ongoing support and regular update meetings with Link Worker. WVSC work to maintain and develop a thriving and diverse voluntary and community sector. The Social Prescribing service provides a non-medical approach to supporting adult’s in Wolverhampton to improve their health and wellbeing. Our aim is to link people with activities and support in their local communities which might help them to feel better and more connected. This is an opportunity to enhance your own CV, use and enhance your skills through helping others, and to access to training and personal development opportunities.

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